Refund Policy

1. 7-Day Money-Back Guarantee

IPTV STORE offers a 7-day money-back guarantee for eligible purchases.

If you experience persistent technical problems with your IPTV subscription during the first 7 days after activation and our support team is unable to resolve the issue after reasonable troubleshooting, you may submit a refund request.

2. Refund Eligibility

A refund may be considered when all of the following conditions apply:

• The request is submitted within 7 days of subscription activation.
• You have contacted IPTV STORE customer support regarding the issue.
• You have provided reasonable information needed to investigate the problem.
• Our support team has been given a reasonable opportunity to troubleshoot the issue.
• The problem is determined to be related to our service and cannot reasonably be resolved.

3. Non-Refundable Situations

A refund may not be available in the following situations:

• Refund requests submitted after the 7-day guarantee period.
• Purchases made by mistake or incorrect subscription selections.
• Issues caused by an unstable or insufficient internet connection.
• Problems caused by unsupported devices or third-party applications.
• Problems caused by incorrect device configuration or user settings.
• Service interruptions originating from your Internet Service Provider.
• Local network problems or restrictions outside our control.
• Requests resulting from violations of our Terms of Service.
• Abuse, fraudulent activity, or unauthorized use of the service.

4. Technical Support Before Refund

Before requesting a refund, customers should contact our support team and provide a clear description of the problem.

Our support team may request information about your device, application, internet connection, or subscription in order to diagnose the issue.

Many IPTV playback problems can be resolved through application configuration, device setup, connection troubleshooting, or account adjustments.

5. How to Request a Refund

To request a refund, contact IPTV STORE customer support within the applicable guarantee period.

Please include the following information:

• Your order or subscription number.
• The email address used when purchasing.
• A description of the technical problem.
• The troubleshooting steps you have already attempted.
• Any relevant screenshots or technical information, if requested by support.

6. Refund Review

Once we receive your request, IPTV STORE will review the information provided and determine whether the request meets the requirements of this Refund Policy.

We may contact you if additional information is required before making a decision.

7. Refund Processing

If a refund is approved, it will normally be returned through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.

8. Subscription Cancellation

A refund request and a subscription cancellation are separate matters. Cancelling a subscription does not automatically create a right to a refund unless the request meets the applicable refund conditions.

Customers should contact support if they need assistance with cancellation or subscription-related questions.

9. Policy Abuse and Fraud

IPTV STORE reserves the right to investigate refund requests that appear fraudulent, abusive, duplicated, or inconsistent with the customer's actual use of the service.

Refund requests involving unauthorized transactions may require additional verification.

10. Changes to This Refund Policy

IPTV STORE may update this Refund Policy from time to time to reflect changes to our services, payment systems, business practices, or applicable requirements.

Any updated version will be published on this page together with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Refund Policy or need help with your IPTV subscription, please contact our support team.